REFUND POLICY — Canva Admin Panel

Last updated: October 10, 2026

Because our products are digital and delivered instantly, all sales are final once the product has been delivered and works as described. Please read before ordering. Contact: WhatsApp +92 340 7374610.

1. When you ARE eligible for a refund or replacement

• Non-delivery: you paid, sent your payment proof, and we did not deliver within 48 hours → full refund.
• Defective product: the panel or invite does not work as described and we cannot fix or replace it within 7 days → replacement first; refund if replacement is impossible.

2. How to claim

Message us on WhatsApp (+92 340 7374610) within 7 days of your order with your order number and a description of the problem. We investigate every claim fairly and reply within 24 hours.

3. How refunds are paid

Approved refunds go back through your original payment method (Binance, bank transfer, or Wise) within 7–14 business days.

4. When refunds are NOT given

• The product was delivered and works as described (including “change of mind”).
• You violated our Terms & Conditions (e.g., shared admin credentials publicly).
• The order is flagged as fraudulent.
• You filed a chargeback after successful delivery.

5. Partial issues

If only part of an order is affected (e.g., one of several invites), we replace or refund that part proportionally.